Refund policy

Refund & Returns Policy

Effective Date: August 14, 2026

We want you to feel confident when shopping with BellaPerle. This policy explains return eligibility, refund timing, and how to contact us.

Return Window

You may request a return within 30 days after delivery.

Return Eligibility

Items must be unused, unworn, clean, and returned with original packaging when available. For hygiene reasons, earrings and pierced jewelry may not be eligible for return unless defective, damaged in transit, or incorrect.

Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and provide a replacement, return instructions, or refund when eligible.

Non-Returnable Items

Customized items, worn items, items damaged by misuse, and final sale items are not eligible for return unless required by law or unless the item is defective or incorrect.

How to Start a Return

Email support@bellaperle.com with your order number and reason for return. Do not send items back before receiving return instructions.

Refund Timing

After we receive and inspect an approved return, refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.